Shipping Policy

Shipping Details

All orders are processed within 3 to 5 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. 

Shipping Options

Price

5-10 Day Shipping (Order under $99)

Free

5-11 Day Shipping (Order under $99)

Free

6-12 Day Shipping

7-12 Day Shipping

Based on total order weight

NOTE: We also offer 120 day money-back guarantee.

International Shipping Policy

We process orders within 2-3 business days, excluding weekends and holidays. Pre-ordered items are processed within 2-3 business days of arrival in stock.
Successfully placed orders will receive an e-mail confirmation with the order details. If you do not receive an e-mail, please check your spam filter or contact us for confirmation.

If you need any assistance with your order, please contact us immediately. We will not be able to make changes to your order after it has shipped.
Please review and ensure that you have entered the correct address. We are not responsible for non-delivery due to errors in the address that you provide. If an order is returned due to an incorrect address, we will refund the original order (excluding the shipping fee) and ask that you re-submit your order.

Shipping Options

Estimated delivery time

Price

Fed Express

5-10 Day Shipping

Based on total order weight

DHL Express

5-9 Day Shipping

Based on total order weight

Alibaba Express

10 Day Shipping

Based on total order weight

Alibaba Express

9 Day Shipping

Based on total order weight

NOTE: We are not responsible for shipping carrier delays.

Order Process

01.

Orders are processed in 2-3 business days, excluding weekends and holidays. Items that are pre-ordered are processed within 2-3 business days of their arrival in stock.

02.

Orders that are successfully placed will receive an e-mail confirmation with the order details. If you haven't received an email, please check your spam folder or contact us for confirmation.

03.

If you have any questions about your order, please contact us right away at support@jump4pets.com We will be unable to make changes to your order once it has been shipped.

04.

Please double-check that you have entered the correct address. We are not liable for non-delivery due to address errors that you provide. We will refund the original order if an order is returned due to an incorrect address.
Is it free shipping?

Yes! We offer free worldwide shipping with tracking also included. 
How long does it take to receive my order?

Orders will be processed within 1-2 business days (Monday to Friday, excluding holidays). If your order contains any Archives item(s), please allow an additional 5-12 days to process. Archives items will be shipped separately from regular items
How will my order be shipped?

Your order will be shipped by one of these courier services, depending on your shipping address:
Worldwide: FedEx, DHL
China: DHL, SF Express
Hong Kong SAR: Local Express Courier, SF Express
Macau SAR: SF Express
Japan: FedEx, Sagawa, Yamato
Korea: FedEx, Lotte
Singapore: FedEx, Crane
What are your shipping costs?

Shipping is 100% free on any order placed.